Política de envío
Outlet Coutinho proudly ships worldwide using trusted shipping partners.
Processing Time
Orders are processed after payment confirmation.
Processing time: up to 2 business days.
Shipping Methods
Shipping rates are automatically calculated during checkout based on:
- Destination;
- Package weight;
- Shipping method selected.
Free Shipping
Free shipping promotions may be available during special campaigns or for qualifying orders.
Order Tracking
Tracking information is provided once your order has been shipped.
Delivery Attempts
Carriers may attempt delivery multiple times.
If the package is returned due to failed delivery attempts or an incorrect address, additional shipping fees may apply.
Incorrect Address
Customers are responsible for providing accurate shipping information.
Delivery Delays
Unexpected delays may occur due to:
- Weather conditions;
- Customs inspections;
- Carrier operational issues;
- Peak shopping seasons.
Lost or Damaged Packages
If your order is lost or arrives damaged, contact us within 48 hours of delivery.
We will investigate and provide an appropriate solution.
Contact Information
Need assistance?
Our customer support team is ready to help.
Email: contact@outletcoutinho.com
Business Hours
Monday – Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 12:00 PM
Sunday & Holidays: Closed
Customer Support
When contacting us, please include:
- Order number;
- Full name;
- Email address;
- Description of your request.
We aim to respond within 1 business day.